美国硅谷发展最快的云平台SaaS公司招聘Global support：

Responsibilities:

●	Primary contact for customer support and ensure customer satisfaction.
●	Manage supported accounts.
●	Ensure prompt and complete resolution of support cases.
●	Research and develop solutions for customer support cases involving extensive product knowledge and troubleshooting techniques.
●	Provide timely account status and reporting to both customer and management.
●	Share best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.
●	Establish strong working relationships with Engineering, Professional Services, Technical Operations Client Services, Product Management and other internal resources as appropriate.
●	Author technical documents on common issues and solutions in order to build the knowledge base.
 
Skills:
                                            	
●	Excellent analysis, troubleshooting and problem solving skills.
●	Experience supporting software or Software-as-a-Service (SaaS) solutions.
●	Propensity for hard work and a willingness to perform different roles as required.
●	Strong project management experience with a demonstrated ability to manage competing priorities.
●	Proficient in English speaking and writing.	
●	Understanding of database concepts and data management (RDBMS).
●	Experience with XML, Java and SQL.
●	Experience with SOAP-based APIs and web-based development.
 
Requirements:
	
●	BA/BS Degree (or equivalent) in a Computer Science, Electrical Engineering, relevant work experience.
●	3+ years of related work experience.
●	Hands on experience with supporting package software and/or SaaS solutions.
 
 
关键要求： 英文口语、软件，懂salesforce Apex语言最好